General questions about switching energy providers

Why should I switch energy providers?

• Switching energy providers can help you save a significant amount. With better rates and offers tailored to your needs, you can lower your energy costs and plan for the long term. A price guarantee in particular can protect you against rising energy costs, even if the savings are smaller.

How often can I switch energy providers?

• You can generally switch energy providers once a year, depending on the term of your current contract and its notice periods. Many customers also opt for two-year tariffs to secure a long-term price guarantee.

Will my energy supply be interrupted when I switch?

• No, switching energy providers is seamless. Your energy supply is guaranteed to continue without interruption throughout the switching process. This is guaranteed by law.

The switching process

How does switching electricity or gas providers work?

Switching providers takes four steps:

1. Review & offer: We review your latest annual bills and prepare a personalised offer.
   
2. Appointing the new provider: If you accept our offer, we take care of all the formalities and appoint the new provider.
3. Cancelling your old contract: Your new provider automatically cancels your contract with your existing provider.
4. Final bill: After switching, you’ll receive a final bill from your old provider.

What documents do I need to switch?

• You’ll need your latest annual bill, your current meter number and, if applicable, your current contract. This information helps us prepare an accurate offer for you.

How long does the switching process take?

• Switching usually takes four to six weeks, depending on the notice period for your current contract and how long the new provider takes to process the request.

Costs and savings

How much does it cost to switch energy providers?

• Our advice and the switch to a new energy provider are free of charge. There are no fees or additional costs. When a switch is successful, the new provider pays us for our service, allowing us to offer you our advice and support at no charge.

How much can I save by switching providers?

• Savings vary depending on your current tariff and usage. In many cases, you can save several hundred euros a year, and sometimes even more.

Does the new provider also offer long-term price guarantees?

• Yes. Many of our partners offer price guarantees of up to 24 months for residential customers and up to 60 months for business customers. These guarantee stable, predictable energy costs.

Contract details

What happens to my old contract?

• Your new provider automatically cancels your old contract. You don’t need to do anything.

Can I cancel my new contract?

• Yes. You have a statutory 14-day right to cancel from the date the contract is concluded. During this period, you can cancel without giving a reason.

What happens if my new provider becomes insolvent?

• Your energy supply remains secure. In this case, your regional default supplier will automatically take over until you sign a new contract.

Technical questions

Does my meter need to be replaced?

• In most cases, your meter does not need to be replaced. You can continue using your existing meter.

Are there any technical changes when switching providers?

• No technical changes are needed. Your existing infrastructure remains unchanged.

Service and support

Do you help with the switch?

• Yes, we support you throughout the entire switching process. From reviewing your current situation to handling the contract, we’re here to help.

Can I switch providers online?

• Yes, you can complete the entire switching process online. Contact us via our [contact form], by phone or email, and we’ll take care of the next steps for you.

Have more questions? Get in touch for a personal consultation. We look forward to helping you and lowering your energy costs.